Guest Relation Host – Luxury Hotel (Saudi National)

About the role

Join Raffles The Red Sea as a Guest Relation Host, delivering refined, personalized service to discerning travelers and ensuring memorable experiences throughout their stay.

Key responsibilities

• Welcome and engage guests, recognizing returning guests, VIPs and special occasions.
• Maintain detailed guest profiles and personalize interactions based on preferences and feedback.
• Serve as primary point of contact for in‑house guests, handling feedback, requests and service recovery with empathy and professionalism.
• Coordinate bespoke amenities and experiences in collaboration with Concierge, Butler Service and F&B teams.
• Manage VIP arrivals, in‑house stays and departures, ensuring personalized touches are delivered accurately.
• Work closely with Front Desk, Housekeeping, Engineering and other departments to ensure seamless service delivery.

Required profile

• 2–3 years experience in Guest Relations, Front Office or Guest Experience within a luxury or five‑star hotel.
• Degree or diploma in Hospitality Management or related field preferred.
• High emotional intelligence, polished appearance and professional demeanor.
• Ability to work flexible shifts, including weekends and holidays.

Required skills

• Opera or equivalent property management system.
• Microsoft Office suite.