Hardware Technician I – Site Support & System Deployment

About the role

Hexagon Autonomous Solutions is looking for a Hardware Technician I to provide both on‑site and remote support for mining system deployments. You will work closely with project engineers and managers to install, configure, and maintain hardware and software at customer mine sites, ensuring projects are delivered on time and within budget.

Key responsibilities

• Deploy new and upgraded mining systems at customer sites, including hardware installation and software configuration.
• Perform basic troubleshooting of system software and operating systems, both on‑site and remotely.
• Develop procedures, system reports, and documentation in response to customer requests.
• Serve as an escalation point for technical issues beyond the scope of project engineers.
• Maintain project data, service agreements, and configuration records following change‑management procedures.
• Collaborate with Project Managers to ensure efficient, on‑schedule deployment within budget constraints.
• Identify business risks, inefficiencies, and opportunities related to system deployment and recommend improvements.

Required profile

• Strong attention to detail and ability to follow defined processes.
• Excellent problem‑solving and communication skills.
• Ability to work independently and as part of a multidisciplinary team.
• Willingness to travel to remote mine sites as needed.

Required skills

• Hardware troubleshooting
• System software configuration
• Operating system installation and maintenance