Head of Capacity – Logistics Operations

About the role

The Head of Capacity will lead the planning and optimisation of delivery capacity for J&T Express in Saudi Arabia. This senior position ensures that driver and fleet resources are aligned with business demand, maintaining high service levels across all branches.

Key responsibilities

• Develop and maintain capacity plans based on volume forecasts and operational needs.
• Monitor daily utilisation, productivity, attendance and service performance.
• Identify capacity gaps and implement corrective actions promptly.
• Lead recruitment, onboarding and retention of drivers/riders and related staff.
• Allocate drivers/riders efficiently according to demand fluctuations.
• Collaborate with Branch Managers, Operations, HR and Recruitment teams.
• Analyse operational data and produce regular capacity and performance reports.
• Design market mapping and sourcing strategies to attract qualified drivers/riders.
• Track and report KPIs related to capacity, utilisation, productivity and cost efficiency.
• Ensure compliance with company policies and Saudi labour and transportation regulations.

Required profile

• Minimum 5 years of experience in capacity planning, fleet management, logistics or delivery operations.
• Proven experience managing large driver/rider or fleet operations in the Saudi market.
• Strong analytical, problem‑solving and stakeholder‑management abilities.
• Excellent communication skills in English; Arabic is a plus.
• Ability to work under pressure in a fast‑paced environment.

Required skills

• Data analysis
• Fleet management
• Capacity planning
• Operational KPIs
• Operational management systems
• Advanced Excel