Helpdesk Technical Support Specialist

About the role

Join Greenberg Traurig's Technology Team as a Helpdesk Technical Support Specialist at the Riyadh Regional Headquarters. You will provide 24x7 phone‑based support to attorneys and professional staff, ensuring rapid resolution of technical issues in a fast‑paced, deadline‑driven environment.

Key responsibilities

• Resolve complex technical issues at the point of contact.
• Provide exceptional customer service to a demanding client base.
• Support attorneys and staff in a 24x7 call‑center environment.
• Assist with departmental activities and perform additional duties as assigned.
• Work flexible hours and overtime as needed.

Required profile

• Strong problem‑solving and decision‑making abilities.
• Dedicated work ethic with a can‑do attitude.
• Excellent written and spoken English and Arabic.
• 3+ years of technical support experience in a law‑firm environment or 7+ years in a professional services organization.

Required skills

• Proficiency with Windows‑based software.
• Microsoft Word, Excel, Outlook, and overall Microsoft Office suite.
• Microsoft Office Specialist certification (highly desirable).
• A+ and Network+ certifications (highly desirable).
• Experience with IT ticketing systems.

What we offer

• Competitive compensation and an excellent benefits package.
• Innovative and collaborative work environment.
• Opportunities for professional growth within a global law firm.