Housekeeping Coordinator

About the role

To attend to and handle all guest requests received for internal services, as per the hotel's standards and procedures. To ensure that all guests enjoy their stay by being offered the finest personal service.

Key responsibilities

• Answer and handle calls, wake‑up calls, and messages using proper telephone etiquette.
• Set up inventory and monitor supplies and commodities upon guest requests.
• Update guest information and history in the Property Management System (PMS).
• Maintain equipment, keep areas tidy and well‑maintained according to the Housekeeping Operations Manual.
• Coordinate with all departments to meet guests' and operational needs.
• Report guest comments, complaints, DND status and discrepancies to the Front Office as per SOPs.
• Attend daily line‑up briefings with the Housekeeping team and follow emergency and security procedures.
• Perform administrative tasks, filing, and office coordination.

Required profile

• Previous experience in Housekeeping or Hotel Operations (preferred).
• Good communication and interpersonal skills.
• Excellent organizational and time‑management abilities.
• Strong customer‑service attitude.
• Good computer skills and ability to use PMS systems.
• Good command of English, both written and spoken.
• Ability to coordinate effectively with different hotel departments.
• Strong attention to detail and ability to work under pressure.
• Professional appearance and good personal hygiene.
• Flexibility to work shifts, weekends and public holidays.
• Ability to maintain guest confidentiality and privacy.
• Team‑player mindset.