Housekeeping Coordinator (Saudi Nationals Only)

About the role

A hotel belonging to the Accor network, which brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations, is looking for a Housekeeping Coordinator in Riyadh. The position is open only to Saudi nationals and is a full-time role focused on supporting guest requests, coordinating with departments and keeping housekeeping operations running smoothly.

Key responsibilities

• Handle all guest requests for internal services and answer calls, wake-up calls and messages with proper telephone etiquette
• Offer guests the best possible personal service while respecting their privacy and confidentiality
• Report guest comments and complaints, and report DND and discrepancies to the Front Office as per SOPs
• Set up inventory and monitor supplies, updating items in the PMS and keeping guest history up to date
• Follow emergency and security procedures, and keep equipment, areas and the workplace clean and tidy
• Carry out administrative, housekeeping and office coordination tasks, including filing, and coordinate with all departments
• Attend daily briefings with the Housekeeping team, read and update logbooks, and follow key-handling procedures
• Comply with the Employee Handbook, fire, hygiene, health and safety policies, and local legislation, and be flexible to shift work, weekends and public holidays

Required profile

• Previous experience in Housekeeping or Hotel Operations is preferred
• Good command of written and spoken English
• Professional appearance, good personal hygiene and strong customer service attitude
• Ability to work in shifts, weekends and public holidays, and to redeploy to other departments if needed
• Team player who can work under pressure and maintain guest confidentiality

Required skills

• Good computer skills and ability to use PMS systems
• Strong organization, time management and attention to detail
• Effective communication and coordination across hotel departments