Housekeeping Supervisor

About the role

The Housekeeping Supervisor at the Sheraton in Madinah checks the quality of cleaned guest rooms, public areas and the pool, and supports the Housekeeping manager in running daily operations. The role also acts as a liaison between Housekeeping, Engineering, Front Office and Laundry.

Key responsibilities

• Inspect guest rooms, public areas and the pool after cleaning to ensure quality standards
• Run sold room reports, verify room status, identify discrepant rooms and prioritise room cleaning
• Update the status of departing guest rooms and prepare, distribute and communicate room assignment changes
• Document and resolve discrepant rooms with the Front Desk and pass issues to the next shift
• Complete required paperwork and follow company, safety and security policies
• Assist management with hiring, training, scheduling, evaluating, counselling, disciplining and coaching staff
• Welcome guests, anticipate their needs, assist people with disabilities and speak clearly and professionally

Required profile

• High school diploma or G.E.D. equivalent
• At least 1 year of related work experience
• At least 1 year of supervisory experience
• Physical ability to move objects up to 55 pounds, handle a loaded housekeeping cart and stand or sit for long periods