Insider Manager – Guest Services

About the role

The Insider Manager acts as the Property Manager on Duty, overseeing all hotel operations to ensure the highest standards of hospitality and guest service. This role represents property management in resolving guest issues, directing visitors in the lobby, and tracking service concerns.

Key responsibilities

• Lead and supervise Guest Services and Front Desk teams, fostering a collaborative environment.
• Manage day‑to‑day hotel operations, stepping in for staff when needed.
• Handle guest complaints, resolve disputes, and ensure guest satisfaction.
• Maintain strong relationships with all hotel departments to support smooth operations.
• Intervene in guest or employee situations to protect property integrity and employee well‑being.
• Communicate regularly with staff to keep them informed of goals and updates.

Required profile

• High school diploma or GED with at least 2 years of experience in guest services, front desk, or a related area, **or** a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field (no experience required).
• Demonstrated ability to lead teams, make sound business decisions, and act with integrity.

Required skills

What we offer

• Full‑time, on‑site position within a prestigious international hotel brand.
• Opportunities for career growth in hospitality management.