IT Help Desk – Riyadh

About the role

Saudi Gold Refinery is seeking an IT Help Desk professional in Riyadh to provide first‑line technical support for its refining and corporate operations. The role ensures continuous access to critical IT systems for lab, plant, and administrative users, focusing on incident resolution, access management, and asset maintenance.

Key responsibilities

• Diagnose and resolve hardware and software issues within agreed service levels.
• Manage user accounts and permissions in Active Directory.
• Maintain accurate records of IT hardware assets and coordinate repairs or replacements.
• Assist with software updates and security patch deployment.
• Perform basic network diagnostics and escalate complex faults.
• Document support activities and solutions in the IT service management tool.
• Provide guidance to users on system usage and security best practices.
• Liaise with external vendors for warranty and maintenance services.

Required profile

• Bachelor’s degree in Information Technology or a related field.
• Minimum two years of experience in an IT help desk or support role.

Required skills

• Active Directory user and permission management.
• Hardware and software troubleshooting on Windows platforms.
• Basic network diagnostics.
• Experience with an IT service management (ITSM) ticketing tool.