IT Support Officer

About the role

We are seeking an IT Support Officer to deliver daily technical assistance in a school setting. The role focuses on troubleshooting hardware and software problems, maintaining IT equipment, and supporting the institution’s digital services.

Key responsibilities

• Provide day‑to‑day technical support and resolve hardware/software issues.
• Install, configure, and maintain computers, printers, projectors, and smart boards.
• Support school networks, email, Microsoft 365, and educational platforms.
• Maintain accurate records of IT assets, software licenses, and equipment.
• Assist with classroom technology, examinations, and school events.
• Ensure basic cybersecurity measures, data protection, and regular system updates.
• Manage and follow up on IT support tickets and incidents.
• Coordinate with external IT vendors when required.

Required profile

• Bachelor’s degree in IT, Computer Science, or a related field.
• 1–3 years of IT support experience; experience in an educational environment is a plus.
• Strong troubleshooting, communication, and customer‑service abilities.
• Ability to work under pressure and provide professional user support.

Required skills

• Proficiency with Windows operating systems.
• Experience with Microsoft 365 suite.
• Knowledge of hardware installation and maintenance.
• Basic networking concepts.