IT Support Specialist / Engineer

About the role

We are looking for an IT Support Specialist / Engineer to provide day‑to‑day technical assistance and ensure the smooth, secure operation of our IT environment. The role supports both onsite and remote users, handling hardware, software and network issues while assisting with onboarding and access management.

Key responsibilities

• Respond to support tickets, phone, email and in‑person requests, troubleshooting hardware, software, OS, applications, printers, network and VPN problems.
• Install, configure, update and maintain computers, mobile devices, peripherals and other IT equipment.
• Set up user accounts, software licences and access rights for new hires and existing staff.
• Manage Microsoft 365, Windows environments and Active Directory/Azure AD user access.
• Monitor basic network, server, wireless, firewall and VPN infrastructure.
• Maintain IT security through patch management, access controls, malware protection and security policies.
• Document tickets, create knowledge‑base articles and keep IT records up to date.
• Provide training and guidance to employees on IT systems and procedures.
• Escalate complex issues to senior teams or external vendors and follow through to resolution.

Required profile

• Bachelor’s degree in Computer Science, IT or related field (preferred).
• 2‑3+ years of hands‑on experience in IT support, helpdesk or desktop support.
• Relevant certifications such as CompTIA A+, Network+, CCNA, Microsoft 365 Fundamentals or ITIL are a plus.
• Strong communication skills and ability to explain technical issues to non‑technical users.

Required skills

• Windows operating systems and Microsoft 365 administration.
• Active Directory and Azure Active Directory user management.
• Networking fundamentals: TCP/IP, VPN, Wi‑Fi, firewalls, Layer 2 switches, SD‑WAN.
• Windows Server basics and server support.
• Hardware and software troubleshooting, including printers and peripherals.
• Remote support tools and IT ticketing systems.
• Patch management, malware protection and security policy enforcement.