IT Support & Venue Technology Specialist (7‑Month Fixed‑Term)

About the role

We are seeking an experienced IT Support & Venue Technology Specialist to deliver end‑to‑end technical support for stadiums and tournament venues in Riyadh. The 7‑month fixed‑term contract covers venue preparation, technology testing, rehearsals and live football tournament operations, requiring flexibility for evenings, weekends and match‑day peaks.

Key responsibilities

• Provide first‑ and second‑line IT support to venue teams, contractors and operational stakeholders.
• Install, configure and troubleshoot laptops, desktops, printers, scanners, mobile devices and related equipment.
• Resolve hardware, software, Microsoft 365, email, user‑access, network, Wi‑Fi and VPN issues.
• Log, prioritize and track incidents via the designated help‑desk or ticketing system.
• Set up and test IT equipment in stadium offices, accreditation areas, workforce centres, meeting rooms and control rooms.
• Operate the venue IT help desk during live events and respond immediately to match‑day incidents.
• Coordinate with network, telecommunications, AV, access‑control and specialist technology teams as needed.
• Maintain live incident logs, arrange temporary work‑arounds and escalation support.
• Prepare, issue, track and recover IT assets; keep accurate asset registers and inventory reports.
• Follow IT security, cybersecurity, access‑control and data‑protection policies and produce daily operational reports.

Required profile

• Diploma or bachelor’s degree in Information Technology, Computer Science or a related field.
• Minimum 3 years of experience in IT support, desktop support or help‑desk environments.
• Prior experience supporting stadiums, football tournaments or major live events is strongly preferred.

Required skills

• Windows operating systems
• Microsoft 365 suite
• Hardware troubleshooting (laptops, desktops, printers, scanners, mobile devices)
• Wired network, Wi‑Fi and VPN troubleshooting
• Ticketing/help‑desk systems
• IT asset management and inventory control