IT & Venue Helpdesk Specialist

About the role

We are looking for an IT & Venue Helpdesk Specialist to support a major sporting event in Khobar, Saudi Arabia from September 2026 to January 2027. You will be the first point of contact for venue users, ensuring that all technology systems run smoothly throughout the competition and non‑competition venues.

Key responsibilities

• Provide first‑level IT support to venue users and operational teams.
• Monitor, log, track and resolve incidents and service requests using ITSM tools.
• Troubleshoot hardware, software, network and connectivity issues on‑site.
• Escalate complex technical problems to the appropriate support teams.
• Assist with deployment, configuration and testing of IT equipment across venues.
• Coordinate with venue operations, vendors and technical teams during readiness activities, rehearsals and operational testing.

Required profile

• 3–5 years of experience in IT Helpdesk, Service Desk, Desktop Support or IT Operations.
• Basic knowledge of networking, hardware and end‑user support.
• Experience with ITSM platforms such as ServiceNow or similar.
• Strong troubleshooting and problem‑solving abilities.
• Excellent communication and customer‑service skills.
• Ability to work effectively in a fast‑paced event environment.
• ITIL certification is a plus.

Required skills

• ServiceNow
• ITSM tools
• Networking
• Hardware