Key Account Manager – Enterprise Sales

About the role

Unifonic is looking for a Key Account Manager to own and grow strategic enterprise relationships. You will act as a trusted advisor to senior stakeholders, understand their business goals, and drive revenue through our AI‑native customer experience platform.

Key responsibilities

• Manage a portfolio of enterprise customers and develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans that align with customer objectives.
• Identify and pursue expansion opportunities across additional products and services.
• Conduct regular business reviews to ensure customer satisfaction and retention.
• Collaborate with Customer Success, product, and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Build relationships with prospective enterprise customers through networking and referrals.
• Lead commercial discussions, present solutions, prepare proposals, negotiate contracts and support deal closure.
• Contribute to the sales team’s revenue and growth targets.

Required profile

• Minimum 6 years of experience in enterprise sales or key account management.
• Proven track record of achieving revenue targets and expanding accounts.
• Strong relationship‑building and strategic thinking abilities.
• Commercial acumen with the ability to influence senior executives.
• Excellent communication and presentation skills.

Required skills