L2 Application Support Engineer

About the role

CoorB builds solutions focused on process automation, user experience and data analytics, and is looking for an L2 Application Support Engineer in Jeddah. The role acts as the technical escalation point for a financial services technology environment, investigating and resolving complex incidents across core banking, loan management, ERP/CRM, mobile apps, middleware, credit decisioning, BPM workflows, databases and third-party integrations.

Key responsibilities

• Investigate and resolve complex incidents escalated by the L1 support team.
• Analyze application logs, system traces, API payloads and database records to find root causes.
• Troubleshoot transaction failures, application errors, performance issues and integration problems.
• Diagnose credit decisioning issues related to business rules, code defects or external data anomalies.
• Resolve stuck or failed BPM workflows and support manual underwriting processes.
• Investigate loan calculation, repayment schedules, accounting and data consistency issues.
• Support functional and technical issues across ERP, CRM, HR and finance modules.
• Troubleshoot API timeouts, payload errors, authentication failures and third-party service outages.
• Coordinate with external vendors and service providers to resolve integration incidents.
• Execute SQL queries and perform approved data extractions for investigations and reporting.
• Document confirmed defects with reproduction steps, logs and payloads, and escalate software defects to L3 or development teams.

Required profile

• 3-5 years of experience in L2 application support, production support or technical operations.
• Experience in banking, fintech, lending or financial services is required.
• Fluency in Arabic and English.
• Ability to work with L1, infrastructure, security, vendor and development teams.
• Willingness to support critical incidents outside standard working hours when required.
• Awareness of information security, production controls and data confidentiality.

Required skills

• Log, trace and API payload analysis with tools such as GCP Operations Suite, ELK, Grafana or similar.
• REST APIs, JSON, XML, HTTP errors and tools such as Postman.
• Core banking or loan management systems such as Temenos, Finacle, Oracle FLEXCUBE, Fineract or similar.
• ERP and BPM platforms, preferably ERPNext or equivalent.
• Strong SQL skills and production data investigation.