Level 3 Support Engineer – .NET & Loyalty Platform

About the role

We are looking for an experienced Level 3 Support Engineer to maintain and troubleshoot our enterprise loyalty platform. You will work closely with development and operations teams to resolve complex technical issues and ensure the system runs smoothly.

Key responsibilities

• Diagnose and resolve escalated incidents from Level 1 and 2 support.
• Perform deep analysis of system logs, configuration files and performance metrics.
• Collaborate with developers to identify root causes and implement fixes or enhancements.
• Configure and update the platform to maintain optimal performance.
• Create and maintain detailed technical documentation and troubleshooting guides.

Required profile

• Minimum 3 years of technical support experience, preferably with enterprise systems or loyalty platforms.
• Strong analytical skills and ability to work independently on complex problems.
• Excellent written and verbal communication for interacting with business and technical stakeholders.
• Bachelor's degree in Computer Science, Information Technology or related field (preferred).

Required skills

• .NET Framework / .NET Core
• C# development
• React.js
• Microsoft SQL Server
• APIs and database integration
• System administration
• Log analysis with Graylog and Elastic Search
• XML and JSON handling