Luxury Client Advisor – Fashion Retail

About the role

As a Client Advisor for FENDI, you will be the face of the brand in our boutique, delivering an elevated and luxurious experience to every guest. You will guide clients through the brand’s DNA, build lasting relationships, and drive sales to meet and exceed personal and store targets.

Key responsibilities

• Lead individual sales performance, achieving KPIs and store goals.
• Engage in upselling, cross‑selling and multiple selling across all product categories.
• Provide outstanding service in line with company guidelines, strengthening customer loyalty.
• Utilise CRM tools to nurture a loyal FENDI client base and recruit new customers.
• Maintain high service quality, offering professionalism and a personal touch.
• Operate the retail IT system for stock transfers, payments, inventory inquiries and customer data entry.
• Support daily store operations and visual merchandising activities.

Required profile

• Minimum 2 years of experience in fashion or luxury retail sales.
• Bachelor’s degree or equivalent preferred.
• Passion for fashion trends and retail environment.
• Excellent communication, friendly and patient demeanor.
• Organised, professional and self‑confident.
• Fluent in English; additional languages are a plus.

Required skills

• Proficiency with retail point‑of‑sale and inventory management systems.
• Experience using CRM tools for customer relationship management.