Manager - Contracts & Performance

About the role

The Manager, Contracts & Performance is responsible for overseeing the day‑to‑day records, performance analysis, governance coordination and commercial documentation for contracted security workforce services. The role acts as the primary interface between operations, suppliers and corporate functions to ensure consistency, value and economies of scale.

Key responsibilities

• Maintain contract registers, trackers, meeting records and evidence documentation.
• Monitor KPIs and SLAs, validate results against workforce and service records, and produce scorecards and dashboards.
• Prepare governance packs, coordinate stakeholder inputs, record decisions and drive actions to closure.
• Draft contract amendments, variation orders and support procurement, finance and commercial reviews.
• Manage non‑conformance records, track recovery plans and recommend improvements.
• Collate workforce demand, compare cost and performance, and produce concise management reports.

Required profile

• Bachelor’s degree in Business, Commercial Management, Procurement, Contract Management, Operations, Finance or related field.
• Professional certifications such as Level 4 Contract Management, Level 3 Risk Management, APMP/PMQ, Prince2 or Agile.
• 5‑7 years of contract administration, supplier governance or service‑performance experience in complex, labor‑intensive environments.
• Experience in KSA or GCC operating environments and large‑scale venue or city projects.