Night Front Office Agent – Hotel Reception

About the role

The Night Front Office Agent is the first and last point of contact for guests during the night shift. Working in accordance with Kempinski procedures and LQA standards, the role ensures a friendly, caring and professional experience for every guest.

Key responsibilities

• Check‑in arriving guests, register them, assign rooms and accommodate special requests.
• Verify guests' payment methods and follow credit‑checking procedures.
• Promote hotel rooms and services using suggestive selling techniques.
• Process check‑out, settle accounts, collect payments and issue invoices.
• Handle front‑office cash transactions, foreign‑currency exchange and balance cash float at shift end.
• Answer guest inquiries by phone or in person and refer issues to appropriate departments.
• Coordinate room status updates with housekeeping, including late check‑outs and early arrivals.
• Maintain a tidy work area and stay informed about hotel products, services and daily activities.

Required profile

• Professional and positive image with a friendly, caring attitude.
• Ability to follow Kempinski and LQA standards, aiming for LQA scores above 85%.
• Working knowledge of room reservation procedures and cash‑handling processes.

Required skills