Operations Executive – Ultra Fast Grocery (UFG)

About the role

Amazon Ultra Fast Grocery (UFG) is building a new fast‑delivery service in Saudi Arabia. We are looking for an Operations Executive to lead the Under‑the‑Roof (UTR) operations, ensuring smooth store performance, safety, and customer satisfaction.

Key responsibilities

• Manage end‑to‑end UTR operations for one large site or multiple smaller sites.
• Supervise store teams, meet customer‑facing metrics, and uphold quality, safety, and morale standards.
• Drive performance management, coaching, and feedback for associates.
• Design and deliver training and development plans for pickers.
• Collaborate with merchant stakeholders to continuously improve processes.
• Conduct daily 4M/5S and Safety GEMBA audits.
• Act as stand‑in for the Area Manager when needed.

Required profile

• Bachelor’s degree.
• Experience in an operational role.
• Fluent in English and Arabic (reading, writing, speaking).
• At least 1 year of experience in a manufacturing or customer‑facing environment (preferred).

Required skills

What we offer

• Opportunity to shape a new business model within a global leader.
• Inclusive culture that supports employees with disabilities.