Passenger Service Agent (Airport)

About the role

The Passenger Service Agent provides essential customer service at the airport, handling check‑in, boarding, baggage and special assistance for passengers. The role ensures a smooth, safe and pleasant travel experience while adhering to airline and Swissport procedures.

Key responsibilities

• Prepare and clear check‑in counters before and after flights, manage signage and stationery.
• Verify travel documents, check‑in passengers, issue boarding passes and handle excess baggage fees.
• Assist passengers with special needs, including unaccompanied minors, VIPs and wheelchair users.
• Make public address announcements, coordinate boarding, and manage gate activities.
• Support ramp teams by ensuring wheelchairs, strollers and gate‑checked bags are available for loading and delivery.
• Maintain accurate passenger counts, report irregularities and contribute to on‑time flight performance.

Required profile

• Saudi nationals only.
• High school diploma.
• Passionate about customer service with relevant experience.
• Excellent written and verbal communication in English; Arabic is a plus.
• Detail‑oriented, numerate and able to follow SOPs.
• Ability to work in inclement weather and on flexible shifts (days, evenings, nights, weekends, holidays).