Passenger Service Agent – Airport Operations

About the role

The Passenger Service Agent ensures a smooth and pleasant experience for airline passengers at the airport. You will handle check‑in, gate, baggage and special assistance duties while maintaining high service standards.

Key responsibilities

• Prepare and clear check‑in counters before and after flights, providing signage and stationery.
• Verify travel documents, check‑in departing passengers and issue boarding passes.
• Assist passengers during irregularities such as delays, cancellations or diversions, communicating updates promptly.
• Handle excess baggage fees, lost‑and‑found items and special assistance for unaccompanied minors, VIPs and passengers requiring wheelchair support.
• Manage gate activities, including boarding announcements, passenger counts and coordination with flight coordinators.
• Support ramp teams by ensuring wheelchairs, strollers and gate‑checked bags are available for loading and delivery.

Required profile

• Saudi national with at least a high‑school diploma.
• Previous experience in customer‑facing airport or airline environments.
• Excellent written and verbal communication in English; Arabic is a plus.
• Strong attention to detail, numeracy and ability to follow SOPs.
• Willingness to work in inclement weather and on flexible shifts (days, evenings, nights, weekends, holidays).