Product Operational Specialist

About the role

Syarah transforms how people buy cars in Saudi Arabia, offering a fully digital, end-to-end car-buying experience and running the operations behind it, from sourcing and inspection to financing, insurance and shipping. As Product Operational Specialist, you will ensure the day-to-day operation and adoption of digital products by connecting business needs with product capabilities, managing functional requests and approved system configurations, and supporting operational readiness across teams. You act as the primary functional contact for internal stakeholders.

Key responsibilities

• Act as the first point of contact for internal stakeholders on product functionality, requests and operational questions, classifying them as bugs, feature requests, enhancements, configuration changes, access requests or process issues, and routing them to the right owners.
• Administer approved product settings and operational parameters, applying changes according to documented business rules and keeping change records.
• Provision, modify and revoke user roles, permissions and feature access within delegated authority, coordinating with IT/Security as needed.
• Prepare and deliver functional demos of new features and updates, and own user onboarding, training, guides, FAQs and communication of workflow changes.
• Coordinate cross-functional follow-ups with Operations, Sales, Customer Experience, Finance, Product, Engineering and QA, track dependencies and escalate decisions or risks.
• Document workflows, SOPs and configuration guides, identify inefficiencies and support release handover and post-launch readiness.
• Report on request patterns, resolution time, training effectiveness, adoption and operational pain points.

Required profile

• Bachelor's degree in Business Information Systems, Information Technology, Business Administration or a related field.
• 2-4 years of experience in Product Operations, Business Systems Operations, Application Administration, Business Analysis or similar technology-enabled roles.
• Strong understanding of software products, user roles, business workflows and the difference between defects, enhancement requests and configuration issues.
• Experience administering configurable digital tools, managing access controls and handling stakeholder requests.
• Good written and verbal communication in Arabic and English.

Required skills

• Jira or comparable tracking tools.
• Documentation platforms and spreadsheet/reporting tools.
• Ability to understand technical concepts and collaborate with engineering teams without writing software or running QA tests.