Product Operations

About the role

Tamkeen Technologies is looking for an experienced Product Operations professional to manage and optimise product operational processes, ensure SLA compliance, and drive continuous improvement across digital products.

Key responsibilities

• Lead SLA compliance monitoring and enforcement, initiate improvements, and troubleshoot tool performance.
• Manage and optimise operational tools and systems, identifying and implementing enhancements.
• Plan, execute, and oversee projects related to operational improvements and product enhancements.
• Translate strategic plans into actionable objectives.
• Track and update operational processes, recommend new tools and technologies, and create and maintain procedural documentation.
• Manage stakeholder relationships, preparing detailed reports and presentations with data‑backed insights.
• Coach and mentor junior staff on SLA adherence and operational best practices.
• Collaborate with cross‑functional teams to streamline service delivery and foster a culture of continuous improvement.

Required profile

• Minimum 4‑6 years of relevant experience.
• Bachelor’s degree in MIS, IS, Software Engineering or a related field.
• Proven experience in operational roles for digital products/platforms.
• ITIL certification.
• Strong analytical and problem‑solving abilities.
• Excellent written and verbal communication skills.

Required skills

• CRM tools (ITSM/CRM)
• Procedural documentation
• Data analysis
• Operational tools and systems
• SLA compliance
• ITIL framework