Quality Assurance Analyst – SA

About the role

We are looking for a detail‑oriented Quality Assurance Analyst to evaluate our processes, products and services against established quality standards. The successful candidate will use strong analytical and problem‑solving abilities to identify issues, analyse root causes and recommend improvements.

Key responsibilities

• Analyze processes, products and services to spot quality issues and improvement opportunities.
• Develop and maintain QA plans, procedures, checklists and related documentation.
• Conduct quality reviews, inspections, audits and testing activities.
• Monitor performance against quality standards and document defects, errors and issues.
• Perform root‑cause analysis and propose corrective and preventive actions.
• Review quality metrics to identify trends, recurring problems and risks.
• Maintain accurate records of reviews, findings and corrective actions.
• Collaborate with Operations, Product, Engineering, Customer Service and other teams to resolve quality issues.
• Validate implementation of corrective actions and prepare quality reports for management.
• Support internal audits, compliance reviews and continuous‑improvement initiatives.

Required profile

• Strong analytical and critical‑thinking skills.
• Excellent attention to detail and accuracy.
• Proven ability to conduct root‑cause analysis and document findings.
• Effective written and verbal communication skills.
• Organised, able to manage multiple priorities and meet deadlines.
• Capacity to work independently and collaborate with cross‑functional teams.

Required skills

• Microsoft Excel
• Google Sheets