Quality Assurance Manager

About the role

Four Seasons is seeking a passionate, detail-oriented Quality Assurance Manager for its new resort at The Red Sea, Saudi Arabia. The Quality Manager ensures service excellence, monitors operational standards (FORBS, LQA, etc.) and drives continuous improvement across all departments. The resort will be on Shura Island, offering about 149 rooms and suites, six restaurant and lounge outlets, a spa, tennis courts, pools and two beaches.

Key responsibilities

• Develop, implement and oversee the property's quality assurance programs.
• Monitor and audit operational performance against Four Seasons standards.
• Analyse guest feedback and identify areas for service improvement.
• Work with department heads to implement corrective actions and best practices.
• Run training sessions and workshops to strengthen service culture and quality awareness.
• Lead the property's Forbes Travel Guide and Leading Quality Assurance (LQA) preparation, audits and follow-up.
• Prepare regular reports on quality performance and improvement initiatives.
• Act as a brand ambassador, ensuring a seamless guest journey.

Required profile

• Bachelor's degree in Hospitality Management or a related field (Les Roches graduates preferred).
• Minimum 3-5 years of experience in quality management, guest experience or related hospitality roles.
• Proven experience with Forbes Travel Guide standards and LQA inspections.
• Fluency in English; additional languages are a plus.

Required skills

• Strong knowledge of luxury service standards and quality control systems.
• Data analysis and reporting tools.
• Analytical, communication and presentation skills.
• Leadership and cross-departmental collaboration.

What we offer

• Competitive tax-free salary, housing and transportation provided.
• 30 days annual vacation plus public holidays, paid home leave flights.
• Medical and life insurance, complimentary meals and uniform cleaning.
• Worldwide complimentary stays with Four Seasons and career growth opportunities.