Quality Operations Coach – Regional Quality (Riyadh)

About the role

The Quality Operations Coach will lead the implementation of product quality compliance across retail stores, central bakery and fresh vendor facilities in Riyadh. The role ensures adherence to regulatory authorities and internal standards through coaching visits, audits and corrective actions.

Key responsibilities

• Execute the Product Quality Coach Program for retail stores, facilities and omnichannel, ensuring product quality meets Panda standards.
• Conduct scheduled quality coaching visits, prepare non‑compliance reports and follow up until closure.
• Implement supplier audit program for private‑label and fresh food vendors, verify compliance and manage non‑conformities.
• Investigate customer complaints, non‑conformances and recalls, analyse data and coordinate corrective actions with the regional manager.
• Monitor pest control and hygiene services at stores and facilities, reporting issues as needed.
• Develop and deliver quality training materials and sessions for targeted employees.

Required profile

• Bachelor’s degree in Quality, Food Science, Microbiology, Veterinary Medicine, Agricultural or Chemical Engineering or a related field.
• Minimum 5 years of experience, including at least 3 years in audit and quality roles.
• Knowledge of Saudi food safety regulations and international standards (HACCP, ISO, AIB, BRC).
• Experience in food safety and hygiene across manufacturing, retail or hospitality environments.
• Strong leadership, attention to detail and ability to work under pressure.

Required skills

• HACCP
• ISO (food safety standards)
• AIB
• BRC
• Supplier audit procedures
• Root cause analysis
• Process mapping and improvement
• Quality management systems
• Audit execution