Receptionist – Operations & Club Management (CX)

About the role

The Receptionist – Operations & Club Management (CX) will be the first point of contact for members and visitors, ensuring a welcoming environment while supporting daily operational tasks within the fitness club. The role combines front‑desk duties with assistance in club management and customer experience initiatives.

Key responsibilities

• Greet members and guests, manage front‑desk communications and inquiries.
• Answer phone calls, maintain accurate records of member interactions, and handle administrative paperwork.
• Assist with routine operational activities, including scheduling, coordination of club services, and liaison with other departments.
• Support club management functions such as membership administration, facility oversight, and reporting.
• Contribute to a positive customer experience (CX) by addressing member needs promptly and professionally.

Required profile

• Strong interpersonal and communication abilities.
• Professional appearance and courteous demeanor.
• Reliability, punctuality, and ability to work efficiently in a fast‑paced fitness environment.
• Basic computer literacy for handling administrative tasks.

Required skills