Receptionist (Saudi National) – Front Desk

About the role

We are looking for a professional and friendly Receptionist / Front Desk Agent to join Novotel Makkah. As the first point of contact, you will create a welcoming and professional experience for our guests throughout their stay.

Key responsibilities

• Greet and assist guests, ensuring a warm and efficient welcome.
• Handle guest check‑ins, check‑outs, requests and inquiries promptly.
• Answer and manage incoming phone calls, emails and other communications.
• Provide accurate information about hotel facilities, services and local attractions.
• Coordinate with other departments to ensure smooth operations.
• Maintain accurate guest records in the hotel system.
• Handle guest complaints professionally and escalate when necessary.
• Process payments and assist with cashiering procedures.
• Maintain a clean and organized Front Desk area.
• Follow hotel security, safety and operational procedures.

Required profile

• Saudi nationality.
• Excellent verbal and written communication in Arabic and English.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong multitasking and time‑management abilities.
• Customer‑service orientation with a friendly, professional demeanor.
• High school diploma (required); Bachelor’s degree in Hospitality Management (preferred).
• Previous experience as a receptionist or front‑desk agent (preferred).
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Excellent organizational skills and ability to prioritize tasks.
• Adaptability and willingness to learn new skills and technologies.

Required skills

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).