Remote Arabic Customer Support Specialist

About the role

We are looking for a detail‑oriented Remote Arabic Customer Support Specialist to provide professional, timely assistance to Arabic‑speaking customers. You will work from home, handling inquiries across email, chat, and phone while ensuring a positive experience at every touchpoint.

Key responsibilities

• Respond to customer inquiries in Arabic (and English when needed) via email, chat, or phone.
• Provide accurate information about products, services, and processes.
• Troubleshoot and resolve common issues, identifying root causes and guiding customers to solutions.
• Escalate complex or sensitive cases to the appropriate internal teams.
• Document all interactions in the CRM system and maintain up‑to‑date customer records.
• Ensure responses meet company quality and communication standards.
• Collaborate with internal teams, attend training sessions, and stay informed about product updates.

Required profile

• Fluent in written and spoken Arabic with good English proficiency.
• Strong communication and interpersonal skills.
• Customer‑focused mindset, empathy, and patience.
• Ability to multitask in a fast‑paced environment.
• Self‑motivated and able to work independently from a remote location.

Required skills

• CRM systems

What we offer

• Competitive compensation and performance‑based incentives.
• Flexible remote working schedule.
• Training and onboarding support.
• Opportunities for career growth within customer support.
• Supportive and collaborative remote team environment.