Remote Customer Service & Admin Representative

About the role

We are seeking a versatile, detail‑oriented professional to join our fully remote team as a Customer Service Representative – Admin. The role combines front‑line support with behind‑the‑scenes administrative duties, offering variety and the chance to interact with customers while keeping internal processes running smoothly.

Key responsibilities

• Respond to customer inquiries via phone, email, and live chat promptly and professionally.
• Troubleshoot issues, resolve them or escalate complex cases as needed.
• Process orders, returns, refunds, and account changes.
• Maintain accurate records of interactions in the CRM system.
• Provide clear product/service information and guide customers through policies.
• Manage digital files, records, and documents using cloud‑based storage.
• Schedule meetings, appointments, and coordinate calendar events.
• Prepare, format, and proofread correspondence, reports, and spreadsheets.
• Perform data entry and keep customer and internal databases up‑to‑date.
• Track expenses, process invoices, and assist with basic bookkeeping tasks.
• Support onboarding of new employees or clients by preparing materials.
• Assist sales, HR, and operations with ad‑hoc administrative tasks.
• Identify opportunities to streamline both customer service and administrative workflows.

Required profile

• High school diploma or equivalent; associate or bachelor’s degree is a plus.
• Excellent verbal and written communication skills.
• Strong organizational abilities with keen attention to detail.
• Ability to multitask and prioritize between support and admin duties.
• Proficiency in Microsoft Office Suite or Google Workspace.
• Comfortable navigating CRM or ticketing systems.
• Reliable high‑speed internet connection and a quiet home workspace.
• Ability to work independently with minimal supervision.
• Professional, patient, and solution‑oriented demeanor.

Required skills

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Workspace (Docs, Sheets, Slides)
• CRM platforms such as Zendesk, Salesforce, HubSpot, Freshdesk
• Project‑management tools like Asana or Trello
• Basic bookkeeping/invoicing software (QuickBooks)