Remote Customer Support & Administrative Specialist

About the role

We are looking for a friendly, organized individual to join our fully remote team as a Customer Support & Administrative Specialist. This entry-level position blends customer service with daily administrative tasks such as account maintenance, data entry, and ticket handling.

Key responsibilities

• Respond to customer inquiries via email, chat, or phone, providing accurate information and guiding them through standard processes.
• Maintain and update customer records, spreadsheets, and digital documents in company systems.
• Create, categorize, and track support tickets, ensuring timely follow-up and escalation when needed.
• Assist with routine account updates, document processing, and shared inbox management.
• Collaborate with other departments to route requests and keep internal logs current.

Required profile

• High school diploma or equivalent.
• Strong written and verbal communication skills with a patient, professional demeanor.
• Excellent attention to detail, organization, and ability to manage multiple routine tasks.
• Reliable internet connection and a suitable remote workspace.

Required skills

• Basic computer proficiency and typing.
• Microsoft Office (Excel, Word, Outlook) or Google Workspace.
• Experience with CRM or ticket-management systems.
• Data-entry and record-keeping abilities.

What we offer

• Fully remote working environment with flexible scheduling.
• Competitive entry-level compensation and paid onboarding.
• Full-time or part-time options, paid time off and holidays.
• Health, dental, and vision benefits where applicable.
• Professional development, coaching, and career advancement opportunities.