Reservation Agent (Saudis Only)

About the role

The Reservation Agent will maximise hotel revenue and guest satisfaction by receiving, handling and processing guest reservations under the direction of the Space Controller. The role follows the hotel’s guidelines, business plan and service concepts.

Key responsibilities

• Greet guests over the phone in a friendly, courteous manner and record reservation information accurately.
• Identify and record group and transient business codes, commissionable reservations and special billing instructions.
• Process deposits, approve credit after consultation, and file reservations systematically.
• Assist in maintaining accurate room inventory and contribute to maximum occupancy through yield management and up‑selling techniques.
• Handle VIP arrivals, special requests and pre‑block accommodations, keeping the Space Controller informed of new group bookings.
• Promote hotel restaurants and other facilities, and manage incoming reservation correspondence, faxes and messages.

Required profile

• Saudi nationals only; open to fresh graduates or candidates with up to 6 months of relevant experience.
• Basic English proficiency and a strong passion for the hospitality field.
• Excellent interpersonal and communication skills; team player who can assist co‑workers.
• Ability to work a flexible roster and remain calm and courteous while focusing on guest needs.