Reservation Clerk

About the role

Four Points is hiring a Reservation Clerk to handle all reservation requests, changes and cancellations received by phone, fax or mail. The role covers checking availability, explaining policies and entering reservations into the hotel's reservation system.

Key responsibilities

• Process reservation requests, changes and cancellations received by phone, fax or mail.
• Identify guest needs and determine the appropriate room type, then verify availability and rate.
• Explain guarantee, special rate and cancellation policies to callers and accommodate and document special requests.
• Answer questions about property facilities, services and room accommodations.
• Use sales techniques to maximise revenue and enter data in the reservation system, including special room types such as complimentary rooms, employee discounts, travel agent inspection rates and wholesale reservations.
• Follow proper escalation procedures for guest concerns and comply with company policies, confidentiality and asset protection requirements.
• Welcome guests, assist individuals with disabilities and use clear, professional language and telephone etiquette.
• Maintain positive working relationships, support the team and perform other reasonable duties requested by supervisors.

Required profile

• High school diploma or G.E.D. equivalent.
• No related work experience or supervisory experience required.
• Ability to move and lift objects weighing up to 10 pounds without assistance.