Reservations Agent – Riyadh
Novotel Hotels · Riyadh Region
وصف الوظيفة
About the role
We are looking for a professional, customer‑focused Reservations Agent to join our team at tamayyaz in Riyadh. You will be the first point of contact for guests, handling inquiries, bookings and ensuring a smooth experience from reservation to stay.
Key responsibilities
- Process and manage guest reservations through phone, email and online booking systems.
- Provide accurate information on room availability, rates, amenities and special offers.
- Maintain detailed, organized reservation records and ensure data security.
- Handle guest inquiries, special requests, cancellations and modifications with professionalism and empathy.
- Coordinate with other departments to communicate guest preferences and special requirements.
- Resolve booking discrepancies and guest concerns promptly.
- Maintain accuracy and attention to detail during peak booking periods.
- Follow company policies to ensure compliance and consistency.
- Support occupancy and revenue targets through effective sales techniques and upselling.
Required profile
- Proven experience as a Reservations Agent, customer service representative or similar role in hospitality or travel.
- Strong verbal and written communication skills in English; Arabic is highly preferred.
- Excellent organizational abilities and attention to detail.
- Ability to remain calm and professional under pressure.
Required skills
- Proficiency with reservation management systems and booking platforms.
Questions fréquentes
لماذا تبلغ عن هذا العرض؟
قدم طلبك في 30 ثانية
أدخل بريدك الإلكتروني للتقديم. سيتم إنشاء حساب تلقائياً.
بالمتابعة، أنت توافق على شروط الاستخدام.
لديك حساب بالفعل؟ تسجيل الدخول
عزز فرصك
حمّل سيرتك الذاتية وسنقترح عليك الوظائف التي تناسب ملفك.
جاري تحليل سيرتك الذاتية...
Novotel Hotels
Riyadh Region