Resident Engineer – Riyadh (Saudi National Only)

About the role

Canon Middle East is seeking a Resident Engineer to join its service team in Riyadh. The role focuses on first‑line troubleshooting of Canon standalone and connected products, ensuring high first‑time fix rates and minimal recalls.

Key responsibilities

• Diagnose root causes of product issues and perform on‑site repairs.
• Report labor and parts usage using the CAESAR coding structure.
• Optimize stock inventory, manage rotation, and balance return‑to‑fit visits.
• Identify commercial opportunities and relay insights to sales and marketing.
• Provide training to super‑users on Canon hardware, software, and printer drivers.
• Collaborate with account managers to address customer concerns and explore business development opportunities.

Required profile

• University degree or diploma in electronics, mechanics or software.
• Relevant experience in a service/technical support environment.
• Strong adherence to health and safety guidelines.
• Excellent fault‑finding ability and technical aptitude.
• Good customer communication and instruction skills.
• Team‑oriented mindset with commercial insight.

Required skills

• CAESAR coding (Canon European Service Admin Coding).
• Printer driver installation and configuration.
• Electronics troubleshooting.
• Mechanical repair and maintenance.
• Software troubleshooting for Canon products.

What we offer

• Opportunity to work with a global leader in imaging technology.
• Professional development within a collaborative team.
• Exposure to a wide range of Canon products and solutions.