Sales & Account Management Expert

About the role

The Sales & Account Management Expert is responsible for driving account planning, executing sales activities and ensuring high levels of customer satisfaction across Specialized’s Business‑Critical services. The role bridges client needs with internal teams, monitors performance, and supports revenue growth through cross‑selling and up‑selling initiatives.

Key responsibilities

• Develop and execute account plans, identify market opportunities and monitor sales operations to detect performance issues.
• Lead client interactions at the organizational level, translating customer requirements to relevant stakeholders.
• Oversee service delivery and operations to maintain continuous customer satisfaction.
• Identify new sales opportunities, achieve targets through direct and indirect sales, and maximize revenue.
• Collaborate with supply chain and marketing to create go‑to‑market strategies and conduct sales forecast analysis.
• Build long‑term client relationships by delivering excellent customer experiences.
• Manage customer complaints from ticket opening to closure, coordinating with internal functions for timely resolution.

Required profile

• Bachelor’s degree in Business Administration with a focus on Sales or a related field.
• 3–6 years of experience in sales, account management or a comparable role.

Required skills