Sales & Account Management Specialist

About the role

The Sales & Account Management Specialist supports the implementation of operational governance frameworks for Business‑Critical services, ensuring performance monitoring, documentation management, and compliance with internal SLAs and regulatory requirements. The role bridges sales operations, customer interactions, and service delivery to drive smooth execution and high customer satisfaction.

Key responsibilities

• Support account planning and execution by coordinating with sales teams, maintaining customer data, and monitoring sales operations for performance issues.
• Gather customer requirements and liaise with internal stakeholders to ensure proper service delivery.
• Identify cross‑selling and up‑selling opportunities to contribute to revenue targets.
• Assist in executing sales plans and go‑to‑market activities alongside marketing and supply‑chain teams.
• Maintain strong customer relationships through timely communication and addressing needs.
• Track service requests, follow up on issues, and ensure timely resolution.
• Coordinate complaint handling with relevant departments to achieve proper resolution and ticket closure.

Required profile

• 1‑3 years of relevant experience in sales, account management, or related functions.
• Bachelor's degree, preferably in Business Administration with a focus on Sales or a related field.

Required skills