Senior Account Manager – Public Sector

About the role

We are looking for an experienced Senior Account Manager to lead growth and strategic management of key public‑sector accounts within our Commercial department. The role focuses on government and semi‑government entities, leveraging deep knowledge of IT infrastructure, digital transformation and managed services to drive revenue and client satisfaction.

Key responsibilities

• Develop and nurture long‑term partnerships with government and semi‑government clients.
• Use an established public‑sector network to uncover new business opportunities and strategic deals.
• Create and execute account plans aimed at revenue growth, retention and upselling.
• Prepare tailored technical, commercial and financial proposals aligned with client needs.
• Navigate government procurement processes, tenders and framework agreements (e.g., Etimad).
• Oversee contract execution, ensuring delivery quality and commercial commitments.
• Handle client escalations professionally to maintain high satisfaction levels.
• Monitor account performance, collections and provide regular reports to management.
• Relay client feedback to internal teams for service improvement.
• Represent the company at client meetings, government forums and industry events while maintaining confidentiality of client data.

Required profile

• Bachelor’s degree in Business Administration, Sales, Marketing, IT, Computer Science or related field.
• Minimum 5 years of account management or sales experience in the technology sector, preferably with government or semi‑government clients.
• Established network and strong relationships with public‑sector decision‑makers.
• Solid understanding of government procurement cycles and regulatory frameworks.
• Proven track record of achieving revenue targets and closing complex technology deals.
• Excellent negotiation, communication and stakeholder management skills at executive level.
• Fluent in Arabic and English.

Required skills

• IT Infrastructure
• Digital Transformation
• Managed Services
• CRM systems