Senior Account Risk Manager

About the role

IFS is looking for a Senior Account Risk Manager in Riyadh, a focused and resilient role that drives the resolution of strategic at-risk customer accounts across the global portfolio. The manager acts as a global orchestrator and accountability driver, leading cross-functional engagement to protect revenue, cash flow, customer retention and profitability, with executive-level visibility and governance.

Key responsibilities

• Own and drive resolution of high-risk customer accounts, ensuring agreed actions are executed and target dates are met.
• Facilitate a regular global risk review cadence across all regions and business divisions.
• Serve as the central point of coordination and escalation for accounts with significant financial, commercial, delivery or customer-retention risks.
• Maintain accurate risk account records covering exposure, root causes, mitigation plans, owners and next steps.
• Monitor and report on risks affecting ARR, renewals, collections, churn, revenue realisation and bad debt exposure.
• Develop executive dashboards and management reports on risk trends, exposure, accountability and resolution progress.
• Drive accountability across stakeholders and challenge delays to close critical issues on time.
• Partner with Sales, Customer Success, Finance, Legal, Delivery, Product and leadership teams to speed up resolutions.
• Lead automation initiatives to streamline data collection, reporting, workflow management and risk tracking.

Required profile

• Significant experience in the software industry, in areas such as finance, risk management, collections, customer success operations or strategic account governance.
• Strong understanding of software business models including ARR, renewals, retention, implementation risks and revenue realisation.
• Proven ability to drive complex account resolutions and influence senior stakeholders without direct authority.
• Experience in a global matrix environment across multiple business units.

Required skills

• Excellent executive communication, presentation and stakeholder management skills.
• Strong analytical capability to assess financial, operational and commercial risks.
• Tech-savvy, with experience in process automation, workflow optimisation and systems integration.
• Strong project management, organisation and follow-through.