Senior After Sales Engineer – Circuit Breakers

About the role

Alfanar Electric is seeking a Senior After Sales Engineer to act as the primary technical liaison between customers and the organization for its circuit breaker portfolio. You will ensure high customer satisfaction by handling inquiries, troubleshooting issues, and coordinating solutions across internal teams.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat with professional and empathetic support.
• Provide first‑line technical assistance, troubleshoot product and service issues, and guide customers to resolution.
• Create, prioritize, and manage service tickets, ensuring timely follow‑up and proper escalation.
• Coordinate with engineering, production, and service departments to route inquiries and resolve problems efficiently.
• Escalate urgent or high‑impact cases to senior management or relevant stakeholders.
• Analyze service data to identify trends, recurring problems, and opportunities for process improvement.
• Prepare regular reports on inquiry volumes, response times, and resolution rates.

Required profile

• Proven experience in after‑sales support or technical service within the electrical or industrial sector.
• Strong communication skills and a customer‑focused attitude.
• Ability to work collaboratively across multiple functions and manage competing priorities.
• Analytical mindset with experience in data‑driven reporting.

Required skills

• Technical knowledge of low, medium, and high‑voltage circuit breakers.
• Familiarity with ticketing systems and inquiry management processes.
• Basic data analysis and reporting capabilities.

What we offer

• Opportunity to work in a leading regional electrical manufacturing company.
• Exposure to a diverse portfolio of products and international markets.
• Professional development within a fast‑growing organization.