Senior Community Manager

About the role

We are seeking a Senior Community Manager to shape and govern a multi‑layered ecosystem of contributors, enterprise clients, partners and users in Saudi Arabia. This strategic position goes beyond traditional community work, focusing on designing scalable human networks that generate trust, loyalty and long‑term value.

Key responsibilities

• Define and design the overall ecosystem structure, outlining how each stakeholder group interacts and creates shared value.
• Develop and maintain multi‑stakeholder relationship strategies to strengthen trust and engagement.
• Identify ecosystem risks, sentiment shifts and trust gaps early, and implement structured communication plans.
• Build and refine feedback loops between the community and product teams, turning insights into actionable recommendations.
• Create rituals, recognition systems and narrative frameworks that reinforce identity and belonging.
• Support strategic expansion by evaluating new segments and markets through a community lens.
• Collaborate with senior leadership to improve ecosystem resilience, reduce fragmentation and increase stakeholder retention.

Required profile

• 6‑10+ years of experience in community management, ecosystem leadership or network‑based roles.
• Proven experience with multi‑sided platforms such as marketplaces, SaaS ecosystems or distributed networks.
• Strong relationship‑building skills across diverse stakeholder groups, including enterprise and grassroots communities.
• Strategic mindset with deep understanding of network effects and ecosystem dynamics.
• Analytical comfort with engagement, retention and ecosystem health metrics.
• Excellent communication skills for both executive and community audiences.
• High emotional intelligence and a strong sense of ownership.

Required skills