Senior L2/L3 Odoo Support Engineer

About the role

Urban Tech is seeking a Senior L2/L3 Odoo Support Engineer to join a long‑term Odoo CRM managed‑services project in Riyadh. The role focuses on delivering high‑quality L2 and L3 support for Odoo CRM and related modules, ensuring service continuity and client satisfaction.

Key responsibilities

• Own L2 and L3 support tickets for Odoo CRM, driving issues to resolution.
• Investigate production incidents using server logs, PostgreSQL queries, and application debugging.
• Apply fixes, patches, and configuration changes following change‑management procedures.
• Meet contractual SLA response and resolution targets in a managed‑services environment.
• Perform root‑cause analysis and produce incident and problem reports.
• Coordinate escalations with development teams and third‑party vendors.
• Maintain environment health through backups, restores, upgrades, and performance tuning.
• Update the knowledge base with recurring issues and workarounds.

Required profile

• Minimum 8 + years of professional experience in application or ERP support.
• Proven experience in Saudi Arabia in a similar role.
• Strong hands‑on expertise with Odoo (versions 14‑18) troubleshooting and customization.
• Experience supporting enterprise‑level systems under contractual SLAs.
• Based in Riyadh and available for interview and project mobilization.

Required skills

• Odoo L2/L3 production support (v14‑v18)
• Python programming
• PostgreSQL queries, backups, restores, performance tuning
• Linux server administration, Nginx, Docker
• Log analysis and root‑cause investigation
• ITSM ticketing tools (Jira Service Management, ServiceNow, Freshservice, Zendesk)
• ITIL incident, problem and change management
• Odoo CRM functional knowledge