Senior Operations Manager – Coffee & Roastery

About the role

The Senior Operations Manager will lead daily operations across multiple CORE Coffee & Roastery locations in Riyadh, ensuring consistent service standards, product quality, and business performance.

Key responsibilities

• Oversee daily multi‑site operations, enforce SOPs, and conduct regular audits.
• Drive sales, profitability and monitor KPIs such as transaction value, labor and food costs.
• Lead, coach and develop Store Managers and operational teams, handling manpower planning and training coordination.
• Maintain coffee preparation standards, product specifications and coordinate with the Roastery and Supply Chain.
• Control costs, manage inventory, reduce waste and ensure accurate stock handling.
• Enhance customer experience by monitoring feedback, resolving issues and implementing improvement initiatives.
• Ensure compliance with food safety, health, safety and municipal regulations.

Required profile

• Proven experience managing daily operations across multiple retail or food‑service locations.
• Ability to lead, coach and develop store managers and frontline teams.
• Strong analytical mindset to track performance metrics and implement corrective actions.
• Experience coordinating with HR, training, supply‑chain and product development functions.

Required skills

What we offer

• Opportunity to shape the growth of a fast‑expanding coffee brand.
• Dynamic, service‑focused work environment.