Service Manager – Automotive Service & Maintenance

About the role

Syarah is transforming car buying in Saudi Arabia with a fully digital experience. The Service Manager will lead the Service Department, ensuring high‑quality maintenance, customer satisfaction and operational efficiency across a multi‑brand vehicle portfolio.

Key responsibilities

• Oversee daily operations of the Service Department, including repair scheduling and workflow management.
• Drive customer satisfaction and maintain service quality standards.
• Keep accurate records for every repair and service activity.
• Lead, coach and motivate team members to meet performance targets.
• Monitor productivity, identify improvement opportunities and implement performance‑enhancing initiatives.
• Coordinate with customers, vendors and internal departments to ensure seamless service delivery.
• Provide training, guidance and ongoing support to staff.
• Perform additional duties as assigned by senior management.

Required profile

• Bachelor’s degree in Automotive Engineering, Business Administration or a related field.
• Minimum 5 years of experience as a Service Manager, preferably in an automotive dealership.
• Proven experience managing multi‑brand vehicle services and body‑shop repairs.
• Strong attention to detail and ability to work under pressure.
• Excellent leadership, communication and problem‑solving abilities.

Required skills