ServiceDesk Engineer L1

About the role

Tabby is looking for a ServiceDesk Engineer L1 to join its growing support team in Saudi Arabia. You will be the first point of contact for internal colleagues, helping to analyse basic problems, document solutions and ensure smooth operation of internal tools.

Key responsibilities

• Handle support requests from the team and colleagues, performing basic problem analysis.
• Identify, log and report bugs to the appropriate development teams.
• Standardise solutions and maintain up‑to‑date documentation for L1 and L2 support.
• Analyse technical issues and create development tasks for remediation.
• Contribute to the improvement and automation of internal tools and back‑office processes.
• Automate routine tasks to increase efficiency.

Required profile

• Experience using Jira for ticket management.
• Proactive attitude with strong ownership of ticket handling and resolution.
• Familiarity with monitoring and logging tools such as Datadog, Grafana and Kibana.
• Practical knowledge of administrative automation tools.
• English proficiency at B2 level for written communication and technical documentation.
• Understanding of software development principles.
• Ability to write simple SQL queries.

Required skills

• Jira
• Datadog
• Grafana
• Kibana
• SQL (basic queries)
• Google Cloud (nice to have)
• Google Apps Script (nice to have)
• Bash scripting (nice to have)
• Python (nice to have)
• Go (nice to have)
• ITIL processes (nice to have)