Software Operations Engineer – Saudi Arabia (Smart Warehouse Project)

About the role

We are seeking a Software Operations Engineer to support a large‑scale smart warehouse project in Saudi Arabia. The role focuses on operation and maintenance of multiple warehouse software systems, ensuring 24/7 reliability and seamless integration across vendors.

Key responsibilities

• Monitor and maintain daily operations of Lenovo business systems, self‑developed industrial gateways, WES/WCS warehouse systems, and AGV dispatching platforms.
• Collaborate with OEM technical teams to troubleshoot cross‑system interface issues, data transmission failures, and task dispatch errors.
• Work with network and hardware engineers to diagnose software communication failures caused by servers, switches, wireless networks or automation equipment, and produce post‑mortem reports.
• Perform routine Windows/Linux server health checks, log analysis, backup validation, and monitor high‑availability status.
• Provide end‑user software support for warehouse PCs, PDAs, scanning terminals and handle device onboarding, permission configuration and software deployment.
• Maintain system interface inventories, version logs, topology diagrams, SOPs and ensure 7×8 on‑site standby support for critical incidents.

Required profile

• Bachelor’s degree or higher in Computer Science, Software Engineering, Logistics Automation, Mechatronics, Network Engineering or a related field.
• Experience with operation and maintenance of industrial software systems in a logistics or warehouse environment.

Required skills

• Windows and Linux server administration
• Log analysis and backup validation
• High‑availability monitoring
• AGV dispatching systems
• WES/WCS warehouse management software
• Industrial gateways and Lenovo business systems
• Network troubleshooting (servers, switches, wireless)
• Version upgrade and on‑site validation