Software Production Quality Engineer

About the role

The Software Production Quality Engineer ensures the quality, stability, performance and reliability of software deployed in the NPHIES ecosystem. Acting as the quality gatekeeper between development, implementation and production, the engineer validates releases against functional, technical, security and business requirements and works with development, business, operations and client teams on continuous delivery aligned with NPHIES standards.

Key responsibilities

• Validate software releases before and after production deployment, run readiness assessments and quality gate reviews, and support release sign-off.
• Design and run test plans, scenarios and test cases, including regression, integration, system, UAT and production verification tests.
• Validate FHIR APIs, HL7 message exchanges and integrations across healthcare platforms, payer-provider systems, HIS, HIE and third-party apps.
• Monitor production quality, analyse incidents, set quality metrics and KPIs, and take part in post-release verification.
• Build and maintain automated test frameworks, integrate quality checks into CI/CD pipelines and improve test coverage and efficiency.
• Validate NPHIES compliance and healthcare interoperability, data integrity and accuracy.
• Investigate defects and incidents, perform root cause analysis and recommend corrective and preventive actions.
• Collaborate with Product Owners, developers, DevOps, support teams and clients, and maintain test documentation and runbooks.

Required profile

• Bachelor's degree in Software Engineering, Computer Science, MIS or a related field.
• 7+ years in QA, Quality Engineering or Production Support, with hands-on experience validating enterprise applications.
• Experience in healthcare IT, digital health, health insurance or payer-provider ecosystems.
• Proven experience in test planning, execution, defect management and release validation.
• Arabic (native or fluent) is mandatory; English fluency is required.

Required skills

• STLC and SDLC, functional, integration, regression, system, performance and UAT testing.
• FHIR, HL7, healthcare APIs, NPHIES standards and workflows.
• API testing tools such as Postman or Swagger.
• Strong SQL and Oracle; log analysis and troubleshooting.
• CI/CD pipelines, automated testing, cloud platforms, microservices, REST APIs and distributed systems.
• Preferred: ISTQB certification, test automation tool experience, NPHIES platform and claims processing knowledge.