Spa Receptionist – Local Female

About the role

The Spa Receptionist will be the first point of contact for guests visiting the Kempinski Spa in Al Khobar. This role combines front‑desk duties with support for the public areas of the spa, offering a pathway toward future leadership or operational positions within the spa department.

Key responsibilities

• Oversee the reception area, including food & beverage offerings, retail, maintenance and housekeeping.
• Answer guest bookings and queries professionally, promoting and up‑selling spa services and retail products.
• Follow the spa’s Standard Operating Procedures, policies and manuals.
• Maintain up‑to‑date knowledge of Kempinski Spa treatments, services and products, advising guests accordingly.
• Record reservations, manage the appointment schedule and conduct confirmation calls.
• Check guests in and out, handling payments and cash according to procedures.
• Update and manage client profiles and prepare daily reports.
• Promote other resort activities and handle guest queries or minor complaints.
• Ensure confidentiality, handle accidents or incidents swiftly, and keep the work environment clean and well‑stocked.

Required profile

• Local female candidate.

Required skills

What we offer

• Opportunity to develop towards spa leadership or operational roles.
• Dynamic work environment within a luxury hotel brand.