Store Manager

About the role

The Store Manager is responsible for driving sales, delivering exceptional customer service and ensuring smooth daily operations of the retail outlet. This role oversees staff performance, stock management and visual merchandising while promoting the company’s loyalty program.

Key responsibilities

• Guide and motivate staff to achieve daily, weekly and monthly sales targets.
• Maintain up‑to‑date product knowledge and fashion trends to minimise stock loss.
• Implement operating procedures and ensure compliance with brand and company policies.
• Monitor stock levels, manage stockrooms and conduct weekly audits to resolve discrepancies.
• Oversee visual merchandising standards and ensure the store layout reflects brand guidelines.
• Promote the Club Apparel Loyalty Program to encourage repeat purchases.
• Manage staff rosters, leave requests and address grievances.
• Provide regular feedback to the Area Manager and Operations Manager on employee performance and product issues.
• Maintain store security and vigilance at all times.
• Handle end‑to‑end store operations, including heavy lifting and extended standing periods.

Required profile

• Fashion‑forward, well‑groomed with strong product knowledge.
• Physically fit and able to stand for long periods and perform heavy lifting.
• Excellent communication and leadership abilities.
• Attention to detail and ability to maintain visual standards.
• Proactive attitude towards stock control and loss prevention.

Required skills